Refund Policy (v2026-10)

ALLO KOREA — a service of ALLO PARTNERS Co., Ltd., Seoul, Republic of Korea
Version 2026-10 · Last updated: 14 October 2026 · Contact: [email protected]

This policy explains when we refund our service fee and when we do not. It is part of our Terms of Service. You read and accept it before you pay.

What the fee is. ALLO KOREA helps you apply to a Korean university language program (a Korean language school). Our service fee is paid once, before we submit your documents:

The fee is waived for Hanyang University, our partner school.

What this policy does not cover. Tuition, the school's application fee and dormitory fees are paid by you directly to the school. ALLO never holds this money. The school's own rules apply to those payments, not this policy.

1. Full refund: you cancel within 14 days, before review starts

You get a full refund if both of these are true:

• you ask for the refund within 14 days of the payment date, and
• ALLO has not yet started reviewing your documents.

Review starts when an ALLO staff member makes the first decision on a document you uploaded. You can see this in My page: the document's status changes from "Under review" to "Approved", or we ask you to upload it again ("Re-upload").

2. Full refund when the process stops on our side or the school's side

You get a full refund, or a free transfer to another school or intake if you prefer, when the application cannot continue for a reason on ALLO's side or the school's side. Examples:

• ALLO told you that you were eligible, and that guidance was wrong;
• ALLO stops providing the service;
• the school cancels the course or the intake;
• the school refuses the application documents that we submitted for you.

If the school refuses your documents because the information you gave was false or missing, section 3 applies instead.

3. No refund when the process stops on your side

We do not refund the fee when the application stops for a reason on your side. Examples:

• you do not upload your documents within 30 days of payment (we may extend this once, if you ask before the deadline);
• the information or documents you gave were false, incomplete or missing;
• you miss a deadline set by the school;
• you stop answering our messages;
• you change your mind, choose another school or agency, or decide not to study in Korea.

4. Our role ends when the school issues the Standard Admission Letter

Our service ends when the school issues your Standard Admission Letter (표준입학허가서, also called Certificate of Admission). Everything that happens after that point — your visa application, travel, housing, enrolment and tuition — is outside our service. It is not covered by this policy and it is not a reason for a refund.

5. Changing the number of semesters

• If you paid for 2 or more semesters and later change to 1 semester, the difference is not refunded.
• If you paid for 1 semester and later change to 2 or more, you pay the difference (US$100 or €90).

6. How and when we pay a refund

• We refund to the payment method you used (your PayPal account or your card).
• We send the refund within 3 business days after we confirm your request. Business days are Monday to Friday, Korean time, excluding Korean public holidays.
• We refund the full amount we received. ALLO does not deduct payment-provider fees or currency-conversion differences. Your bank, card issuer or PayPal may apply its own exchange rate, so the amount shown in your currency can differ slightly.
• Your provider may take a few more days to show the refund on your statement.

7. Your acceptance, our records, and disputes

• Before you pay, you accept this policy and ask ALLO to start the service immediately. This is why section 1 is limited to the period before review starts.
• We keep the time of your acceptance, the version you accepted (2026-10) and your IP address for 5 years, as required by the Korean Act on Consumer Protection in Electronic Commerce.
• This policy is governed by the law of the Republic of Korea. If we cannot solve a problem together, you can ask the Korea Consumer Agency for mediation before going to court.
• If you live in the European Union, you keep the consumer rights that the law of your home country makes mandatory. Nothing in this policy removes them.

Quick table

How to request a refund

1. Send an email to [email protected] from the email address you used to apply. Write "Refund request" and your school name in the subject.
2. Tell us the name, email address and phone number you used for your account, and the school you applied to.
3. We reply within 1 business day and tell you which section of this policy applies.
4. If the refund is approved, we send it to your original payment method within 3 business days.

Contact

ALLO PARTNERS Co., Ltd. (ALLO KOREA)
Seoul, Republic of Korea
Email: [email protected]
Hours: Monday to Friday, Korean time (excluding Korean public holidays)